FAQs

Yes of course. From your front door or even from the back of the bedroom cupboard if necessary, right to the drop off zone and placed on a trolley if required. We can also take care of your luggage beyond this point if required, where it is possible to leave the vehicle.

Although hats, ties and pinstripe are not a necessary standard of ours; if required, in certain circumstances your driver will be presented in collar and tie; however smart attire  is standard. Your driver will always be clean, fresh and smartly presented.

Yes, if a simple address or postcode will not suffice, your location will be discussed with you upon making your booking if there is any doubt on your whereabouts. We are in 2022, and the simplest way to talk about and find specific and remote locations, is What3Words. See how it works here, and find out your W3W address today.

We would like to think so! For an independent, three car fleet, based on the South coast, we have a customer base of over fifty regular clients, with seven of them being account clients. Our reviews and testimonials can viewed here. 

Executive Private Hire consists of an experienced team, who really do care and go the extra mile. Where possible, your driver will send you a text message or email the evening before an early hours transfer for peace of mind. Reliability is a key factor of our business and failure has no place with us.

 We will be happy to converse if you wish to tell us all about your experiences, however this may be  inappropriate as you may wish to sleep or work whilst you travel. Your journey will be tailored to suit you.

We welcome account customers however credit accounts are subject to a minimum annual spend of £5,000. Accounts will be invoiced monthly and must be paid within the given notice. Please inquire today, or find out more here.

We are happy to assist in any way we can. Although we do not operate specialist accessible vehicles, a wheelchair or even a mobility scooter will fit in the luggage compartment; however this may severely limit space for luggage depending on vehicle selection. Depending on passenger numbers, some small luggage can be stowed in the foot wells, but never on the seats.

Animal carriage is down to the discretion of the driver, however animals are generally accepted, provided that they are settled and fully refreshed for the journey.  Dogs can sit freely, however a towel or blanket must be provided for them to sit on. All other pets and animals must be caged appropriately. Any soiling of the vehicle due to the result of animal carriage is chargeable and more can be found on this in our terms of business. Guide dogs are always accepted on board our vehicles. 

It is common advice for businesses to obtain payment for their products or services, sometimes before providing them for security purposes, as long as they have a refund policy in place to protect customers alike.

• It shows that you are an organised and genuine customer seeking our services and that you are unlikely to cancel your plans at our cost or inconvenience.

• Making upfront payment should reassure you as the customer, that it is something taken care of and not something to worry about later, and of course that the date(s) are reserved for you. If you would prefer not pay in advance, then you will be welcome to check our availability at a later date, however this cannot be guaranteed. 

• Some operators who may not insist on advance payment, may be more appealing to some in the first instance, however just remember, that if  'a better job' comes in for them, they may cancel on you and leave you stranded without a worry, because after all, you never paid anyway .. right?

• Advance payment provides us with security if a booking is cancelled with short notice, or if unforeseen circumstances arise, were we cannot be expected to accept any financial loss. 

• Upfront payments prevent people from making illegitimate, or indefinite bookings and also relieve some or all of the financial loss caused by us having to reject alternative work that could have been carried out in the place of your late cancellation.

• Upfront payments also simplify accounts, with the theory being, take one payment in return for simply either our services, or a refund if necessary, and therefore removes the hassle of having to request a deposit and take two payments, as well as keep record of separate amounts paid and due. Our simple strategy is: If the booking is made, its paid. 

• Upfront payment obviously does not apply to account holders, for a different set of reasons.