All bookings will be confirmed via Email by an authorised representative of Executive Private Hire; to which we ask you to reply stating that all the details are correct. If a response is not received, then we cannot be held liable for any errors or missing information.
Changes or variations to any journey, that were not agreed and quoted for at the time of booking, may be charged accordingly.
We cannot be held liable in the event of Emails not being delivered or received due to spam, junk or virus filters or other technical factors outside of our control. If we do not receive a delivery failure notification, it shall be deemed that the E-mail was delivered.
The general booking process works as follows:
We will issue a quotation via Email and will be valid for 28 days.
If you accept the quotation, we will Email an invoice for the agreed amount, which must be paid within 24 hours of issue.
Once payment has been received, we will Email a booking confirmation and payment receipt. This will display all the transfer details that were agreed which as stated above, must be checked and confirmed by you.
If you pay via credit or debit card you will receive an additional card issuer receipt.
Payment, Cancellation & Refunds
Full payment is required prior to a booking confirmation unless you have a credit account with us.
If a cancellation is made with more than 72 hours notice from your booking date & time, a full refund will be issued. Please note that if your payment was made via credit or debit card, we will hold the original handling fee of 1.75% of the transaction; as this will not be refunded to us.
If a cancellation is made with less than 72 hours notice, a partial refund of 50% will be issued.
If a cancellation is made within 24 hours of the booking, no refund will be issued. If you decide that you cannot travel on the day of your transfer we cannot accept any financial loss due to driver and logistical arrangements. If your airline cancels your flight then you must claim any lost funds from them.
Payment can be made via bank transfer or credit/debit card.
Our rates remain the same 24/7, with no hidden charges. The only time that there is an increase in price is on bank holidays (+ 50%), Christmas Day, Boxing Day and New Years Day (+100%). Additional charges may be made for multiple pick up/drop off locations however this is at our discretion and will all be written in your quotation if charges are necessary.
By law, small children require additional appropriate seating or restraints.
We neither provide nor assist in the fitting of child seats or restraints. It is the adult passengers entire responsibility to make sure any children in their care are properly secured in the appropriate seat/restraint, using the ISO-Fix anchor points (if applicable).
Executive Private Hire will of course store customer car seats free of charge whilst the passengers are away and return them on the return journey. If there is no return journey required, then we cannot store car seats.
Parking, Waiting Time & UM Services
We will not wait in undesignated areas or where a fine could be imposed. In circumstances where the driver is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred.
We include 60 minutes of parking fees within your quote. When meeting you after a flight, we will not enter the car park until the flight has arrived at the gate by 20 minutes and we will be in arrivals within 40 minutes of gate arrival.
In some instances, we may not enter the terminal for an hour after gate arrival; this depends on flight origin and status of the terminal. This allows time for passengers to clear security and collect their luggage. This method also prevents us from incurring additional and unnecessary parking charges, as we will not forward them to the customer.
If you are travelling with hand luggage only, we will enter arrivals within 15 minutes of gate arrival. Gate arrival meaning the point that you can leave the aircraft.
We use official airport data to obtain accurate information on flight delays and arrival times. We can track landing time, gate arrival, baggage and security status in order to be as punctual as possible. Your driver will text the lead passenger to confirm a precise meeting point and time.
For Unaccompanied Minor transfers:
We will escort and wait with the student until the airline representative takes over the duty of care.
This will incur parking charges and waiting time. All charges are applicable immediately upon entry of the car park. On average, the UM service will cost around £23 per hour, generally requiring 1-2 hours; depending on the flight and security status and customer requirements. This service will ensure young passenger safety.
We can also hand over young passengers to an authorised and instructed parent or carer. This appointed adult will need to present identification to the driver before they are handed over.
For non airport transfers:
We include thirty minutes free waiting time if you book a wait and return transfer.
If you need us to wait longer, in order to be immediately available upon your request; a fee of £20 is chargeable for the first hour or part there of and then £10 per hour thereafter.
Our insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt.
Under no circumstances will the vehicle carry more passengers than the vehicle is licensed for and insured to carry.
In the event of sickness, spillages and soiling in the vehicle, the cost of a valet and time lost will be a minimum of £75.00 which will be payable immediately.
Customers property is carried at their own risk and Executive Private Hire shall not be held responsible/liable for any loss or damage to such property.
We endeavor to get you to your required location on time, every time. In order to do this we will recommend pick up times for certain transfers based on your preferred arrival time.
We will generally allow 'more than enough time for your journey which you may feel will get you to your destination too early however we have to allow for unforeseen traffic delays or unlikely breakdown situations if your transfer is time critical.
If you do not agree to our suggested timing then you may request your own time to suit; however we cannot be held responsible for unforeseen delays. In the unlikely event of a breakdown, onward travel will be organised as quickly as possible.
Executive Private Hire aims to provide exceptional levels of service on every journey; however if you feel you have cause for complaint, please state your concerns via E-mail within 7 days of your transfer.